After the Keth’Impilo East London Workshop (September 2014) we asked the participants to tell us: “What will I be taking home with me?”

When listening to a story I must not expect to get information. I must be moved by experiences. Without voicing the issue it becomes hidden. I must look beyond.
— Sibongiseni Mareledwane (O.R Tambo district)
Plain empathy is not enough –make it personal. Listen to different tracks to establish stories behind (and within) stories. Understand different social ideas and beliefs.
— Axolile Mapekula (O.R. Tambo district)
I am going home uplifted, energised. With a completely changed mindset.
— Thundi Tito
I will be able to help those who are in need, to listen to their stories, to give them hope. I know now that its important to tell a story even in writing if there is nobody to talk to. That makes me to ease the load in my shoulder. I know that I have to probe for extraordinary stories. I would like people to open up so that old wounds will be healed.
— Siphokazi Mhlana (Mtata)
Today I have provision. Wonderful things and I am going to share that with my P.A’s (patient advocates)

1. How to listen
2. How to do (practical)
3. How to feel
4. How to love
— Queen Rose

Shine Centre workshops in Port Elizabeth, Fisantekraal and Cape Town in 2014:

This morning workshop will have a profound effect on my life. I never had anyone who listened to me in such a way that I felt heard when I was young…and your input has put everything into perspective for me – I now realize why I enjoy the reading program so much – its because I am worth something, I can use my skills and gifts, and help children to move away from their problem path and feel good about themselves.
— Nikki Smart
This workshop has made me aware of how important it is to listen to other people’s stories so as to bear witness to them.
— Yvonne
Thank you for such a wonderfully inspiring session. I haven’t felt this empowered and excited for a long while. Hope is bloody fantastic.
— Alice Barnett – UK Lattitude ICS volunteer
The importance of dialogue with the child. At times I find that I am quite focused on getting through the programme, leaving little time for conversation. It is through conversation that we learn more about each other, thus creating the possibility of re-writing the scripts that have become so entrenched in ourselves.
— Lynne Johnson
When I listen to other peoples stories, I will not only dwell on the negative, heavy stories, but also on what is good and positive about them – the things that get unnoticed…

I am thinking of ways in which I can praise my volunteers for the lovely work that they do… So, this workshop has inspired me to finally act on it!
— Nosipho Mabaso
Today I was really blown away with new ideas of how to talk to ‘my’ kids.
— Anonymous
Think out of the box in terms of my approach by not focusing on the “issue” as told by everyone about the child, but to look/listen for alternatives – the things the child knows about him/herself which should rather be highlighted.

Thank you for making it practical with the examples..
— Chantal Momberg
I will build up the young ones I come into contact with and make them feel as special and worthy as they are. I will let them know and as much as I have helped them, they have helped me… Thank you.
— Wendy

Young participants of the Year Beyond programme

It was good to have people pay all their attention to you and get that platform to express yourself on what you know and how you feel...if someone talked I listened and thought carefully because I knew what it was like being listened to.
— Shaswa
It was really interesting..you always have small judgements en get insights you didn’t expect.
— Luke
I was surprised... It made me think about how other people see me and how you reflect on yourself. It made me reflect back. It actually helped me a lot.
— Weslin
I liked to be heard. In this way it was different. While I was talking I was waiting for them to interrupt me! It didn’t happen! I am talking ..and after a while I realised..this is awesome!
— Desnay